Acceptable Use Policy (AUP) applies to all OPTIMUMISP dial-up Internet
subscribers, OPTIMUMISP business circuit customers, OPTIMUM NETWORKS INC.
customers, other OPTIMUMISP web hosting customers and by extension, customers
of business circuit or Web hosting customers in the third party, as well as
all others transiting or using OPTIMUMISP's network or resources. OPTIMUMISP
reserves the right to modify this AUP at any time, effective upon public
posting of the modified AUP at http://www.optimumisp.com/aup.cfm.
read this entire page, as well as your contract or Terms and Conditions as
applicable. If you have any questions, please send email to email@example.com
or call our business office during regular business
NOTE - OPTIMUMISP and Optimum Networks Inc, a OPTIMUMISP company, has the
right to discontinue service, or deny access to anyone who violates our
Policies or the terms and conditions shown on this page WITHOUT WARNING OR
PRIOR NOTICE. OPTIMUMISP customers have agreed to this and other Terms and
Conditions by signing our Account Set-up Form, or by using our service. If
for any reason you do not agree with the Terms and Conditions or policies
shown on this page, DISCONTINUE USE OF YOUR ACCOUNT OR SERVICE IMMEDIATELY
and please contact OPTIMUMISP during regular business hours.
is specific information on OPTIMUMISP's policy with respect to mass email
mailings, multiple Usenet News postings and other mass unsolicited
communications - these are all commonly known as SPAM.
Internet user community does not welcome unsolicited email from any source.
This "junk email" is commonly referred to as "SPAM". You
can learn more about SPAM here.
In addition to SPAM, multiple postings of the same information to many Usenet
Newsgroups and advertising in most of the Usenet Newsgroups is also unwelcome.
Here is good link for Usenet
you are receiving SPAM, you may be able to set up filters
on your email or news reader that will help to minimize the unwanted SPAM.
OPTIMUMISP's engineering and network operations center has attempted to
minimize the quantity of SPAM being received by our email and news systems.
Unfortunately, there is no way to totally eliminate SPAM technically, and the
laws for junk email are only forming as of today. The best way to deal with
SPAM is to simply delete the email or offending message and move on. Never
retaliate against a SPAMMER destructively- this will only make the situation
worse and your retaliation may be very illegal as it can cause damage to
OPTIMUMISP networks and other networks or systems.
does not allow our network resources to be used by anyone to email
or mass-email any user or groups of users especially those that have not
indicated a willingness to receive such mailings.
does not allow our systems to be used for RELAY from non-OPTIMUMISP
customers or networks.
does not knowingly allow our systems to be used for any activity
that is illegal.
does not allow customers or other networks' connections to consume
excessive resources from our systems.
does not allow our customers to use other providers' mail servers
to relay any type of email without the express consent of that provider.
OPTIMUMISP dial-up, direct connect Internet accounts and customer web pages cannot
be used for mass emailing of any type. Mass emailing is defined as the
sending of any number of messages to random email addresses, or the running of
any mailing list, whether or not the list of recipients are willing to receive
such mailings. If you wish to run a responsible mailing list of any type,
please call OPTIMUMISP at 973-357-3700 ext 312 for information on that
we find a violation of the above, OPTIMUMISP will immediately suspend that
customer's account without prior notice or warning.
OPTIMUMISP has a policy of no-censorship, either from or to our systems, UNLESS,
the information transmitted is illegal or is clearly used for fraud. The
"warez" and "crack" Usenet news groups are an example of
this. (OPTIMUMISP does not carry the warez or crack groups).
You are solely responsible for the information you publish over the Internet,
either via email, Netnews, your personal web pages, or other service. You must
not infringe on any third party's copyright, patent, trademark, trade secret
or other proprietary rights or rights of publicity or privacy. You must not
violate any law, statue, ordinance, or regulation. You must not be defamatory,
trade libelous, unlawfully threatening or unlawfully harassing. The
information you transmit should not be obscene or contain child pornography or
any otherwise illegal pornographic or indecent material. The information you
transmit must not intentionally contain viruses, Trojan horses, worms, time
bombs, cancelbots, or other computer programming routines that are intended to
damage, detrimentally interfere with, surreptitiously intercept or expropriate
any system, data, or personal information.
Usage: Your account is for your exclusive and individual use only; multiple
concurrent logins of the same account are not allowed. Beyond the fact that
allowing others to use your account is prohibited, consider that you become
responsible for the charges incurred by someone else that you have allowed to
use your account. For this reason you must protect your account and password
as you would any other personal resource such as your telephone or credit card
Usage: No communications system has unlimited resources, and we expect you to act
responsibly when consuming resources on our system. The Resource Usage
policy applies to any and all OPTIMUMISP resources used by our Customers,
including the size of your email box. Further, Customers using OPTIMUMISP
Personal "On-Demand" dial-up analog modem or ISDN accounts may not
run any servers, such as HTTP, FTP or MAIL, IRC, QUAKE or GAME servers.
Excessive concurrent processes or processes which continue after you have
logged off are prohibited. Our servers automatically end long idle calls, and
during peak times you can expect minimum allowed idle time of at least
15 minutes. Users that stay connected for more than 6 (six) continuous hours
may be subject to automatic disconnection. If this should occur while you are
still on-line and interactively using the Internet, simply re-dial and
login again. No connection may be used for more than 12 continuous hours -
this is called "hanging" and OPTIMUMISP considers this an excessive
use of our resources. If you consume excessive resources on our system we
may suspend your access at any time without prior notice.
It is the responsibility of the Customer to permanently store, save or retain
any email messages that are desirable to save and keep. The size of your
incoming email temporary storage at OPTIMUMISP is very liberal but not
unlimited in size. Most Customers will never exceed the limits under normal
use. However, excessively large temporary email boxes create a Resource Usage
problem and violate our AUP. To avoid this, Customers may not use OPTIMUMISP's
email servers for permanent or long-term storage. Customer Support at
OPTIMUMISP will assist you in configuring your email client NOT to store
messages on OPTIMUMISP's servers; instead to store those message locally on
your computer. Please call Customer Support at 973-357-3700 ext 311 for more
information. If you begin to have an email box that is too large, you will
receive an automatic message that asks you to clean-up (move or delete old
mail) your email box. Again OPTIMUMISP's Customer Service can help you with
this simple procedure. If you ignore the warning message, OPTIMUMISP's mail
server will stop delivering email to your account until you reduce the size of
your email box.
much storage is allowed?
At least 5 Mb per email account which is plenty for all normal uses.
The email system is purposely designed to occasionally allow you to
temporarily exceed this limit for short periods of time. As long as you
cleanup your email box regularly, you'll never have a storage problem.
the size of your email box is a resource that falls under the Resource Usage
Security: OPTIMUMISP actively and automatically monitors all of our systems for
attempts at breaching our security or the security of our customers, or
attempts to access systems or resources that are not available for customers
to use or access. This is commonly known as "hacking". Any attempt
to access or modify unauthorized computer system information or to interfere
with normal system operations, whether on the equipment of OPTIMUMISP or of
any computer system or network that is accessed by our services, will result
in immediate and permanent cancellation of your account and may also lead to
other legal proceedings against you.
FOUND ACCESSING OR ATTEMPTING TO ACCESS UNAUTHORIZED OPTIMUMISP OR
OPTIMUMISP CUSTOMER EQUIPMENT WILL HAVE THEIR ACCOUNT IMMEDIATELY
TERMINATED AND THE INCIDENT REPORTED TO THE ALLENTOWN BUREAU OF THE FBI.
of security actions that will trigger security alarms at OPTIMUMISP's 24 hour
/ 7 day staffed network operations center are, but are not limited to:
or port scans, full, half, fin or stealth
probing of any kind on any machines or devices.
scans and Ping Floods and ICMP abuses
host relay use or hi-jacking
FTP, Rcommands, etc. to internal systems
to access privileged or private TCP or UDP ports
access without the use of a Web browser
and frequent Finger attempts
number spoofing or masquerading
TCP packets or email header information
cracking or guessing schemes
email postings (SPAM)
records the complete session of security breach attempts such as those
mentioned above, and will forward this information on to the authorities
during our investigations. OPTIMUMISP takes security very seriously; this way
you and all of our customers can enjoy a safe and productive Internet
OF THE ABOVE-MENTIONED SECURITY PROBLEMS ARE EVER ACCIDENTAL, AND NORMAL USE
OF INTERNET SOFTWARE SUCH AS BROWSERS AND EMAIL PROGRAMS WILL NEVER CAUSE A
PROBLEM. ALL OF THE ABOVE ACTIONS ARE DELIBERATE AND INTENTIONAL AND IN MANY
CASES REQUIRE SOPHISTICATED PROGRAMS AND KNOWLEDGE.
OPTIMUMISP's network to advertise, transmit, store, post, display, or
otherwise encourage illegal activity is prohibited. OPTIMUMISP will cooperate
fully with law enforcement agencies in these matters. OPTIMUMISP does not
allow sites that contain pornographic material or sites that link to
pornographic material. OPTIMUMISP does not permit spamming from our network.
OPTIMUMISP's network of information services may only be used for lawful
purposes. Transmission of any material in violation of any federal, state or
local regulation is prohibited. This includes copyrighted material, material
judged to be threatening or obscene, or material protected by trade secret.
of hosted websites:
OPTIMUMISP has a policy of not knowingly hosting any web site, collocation
server or device on our collocation network that contains what is commonly
referred to as "adult content". This includes but is not limited to
content that depicts sexual situations, erotic images or content that
encourages users to visit a site for commerce of such content. OPTIMUMISP
reserves the right to deny service to anyone or any corporation based on our
sole assessment that the content proposed or published violates our AUP.
Further, OPTIMUMISP reserves the right to cancel or suspend any account,
without notice, that we judge has violated our AUP in any fashion. OPTIMUMISP
has concluded that "Children are Watching" and it is our
responsibility to conduct business in a manner indicative of that statement.
While every attempt is made to keep all information passing to and from our
systems, and to and from our customers private, you must assume that any
information that you transmit or receive may not be private. OPTIMUMISP does
not monitor or record normal usage of our systems. However, OPTIMUMISP will
fully cooperate with any authority in investigation of illegal activity and
may turn over logs and records upon receipt of proper orders or subpoenas. The
Electronic Communications Act of 1986 and the Telecommunications Act of 1998
contains important privacy and confidentiality information. For more
information, please read OPTIMUMISP's Privacy
of Customer information:
OPTIMUMISP does not and will not sell or transfer any information about our
customer base to any third party for the purpose of using that information for
marketing or direct sales. OPTIMUMISP does cooperate with other Internet and
communications service providers and may release customer information to those
parties in the event of security or credit-related problems.
We exercise no control over the content of the information passing through our
systems; we only provide access. You must take responsibility for your actions
on our system and the systems you access through us. You must comply with
whatever rules or Acceptable Usage Policies that are appropriate for the
systems you access. If you are offended by information you find on any system,
it is your responsibility to avoid whatever you find offensive. You must take
responsibility for the statements you make in email, chat, discussion forums,
and Usenet newsgroups. If you violate any of OPTIMUMISP's usage policies or
your actions, whether intentional or unintentional, endanger our systems or
another network's systems from another provider, company or individual,
OPTIMUMISP may suspend your access at any time, without prior notice.
OPTIMUMISP management is the final and sole judge of whether any abuse or
violations has occurred.
Customers who are connected to OPTIMUMISP through digital connections directly
attached to their network (direct connect customers) are asked to make
appropriate policy for the users of your network. In all cases, OPTIMUMISP
reserves the right to disconnect any customer connection that is using
excessive resources of the OPTIMUMISP network. OPTIMUMISP's security and abuse
department firstname.lastname@example.org will
work with all customers to help ensure that proper procedures are employed
that limit the possibility of resource abuse.
cooperates fully with local, state, and federal enforcement officials
investigating unlawful behavior on our systems or the systems of others, and
has a working relationship with both the Pennsylvania FBI office in Allentown,
PA. and the Computer Crime Squad division of the FBI in Washington, DC.